What real WhatsApp integration looks like
Basic integration = you can send WhatsApp messages through the software. Real integration = WhatsApp is the primary channel for booking confirmations, token alerts, prescription delivery, and follow-ups. Included, not add-on.
- ✓ Booking confirmation auto-sent on WhatsApp
- ✓ Day-before reminder auto-sent
- ✓ Token assigned notification auto-sent
- ✓ "You're next" alert auto-sent
- ✓ Prescription PDF delivered via WhatsApp
- ✓ Lab reports delivered via WhatsApp
- ✓ Two-way replies handled (24-hour window respected)
Top 4 for real WhatsApp integration
#1 DhiDoc — WhatsApp-native
WhatsApp is the primary channel. All 7 core templates pre-approved. Included in ₹999/month. No extra fees.
#2 Practo Ray with WhatsApp add-on
WhatsApp available as paid add-on. Well-executed but adds to monthly cost.
#3 EasyClinic with WhatsApp module
WhatsApp available but as separate module. Works but pricing not always transparent.
#4 HealthPlix WhatsApp features
Basic WhatsApp features included. Deeper automation requires premium tier.
What to check before signing up
- ✓ Is WhatsApp included in base price or add-on?
- ✓ How many templates are pre-approved?
- ✓ Are utility message costs included or extra?
- ✓ Can I use my existing WhatsApp Business number?
- ✓ How are opt-outs handled?
- ✓ Is there a 2-way inbox for patient replies?
The recommendation
For small Indian clinics wanting deep WhatsApp integration without paying extra, DhiDoc is designed WhatsApp-native at the ₹999/month base tier. Everything else charges extra for what should be core functionality.